4. CANCELLATION & RETURNS POLICY
4.1 If you wish to cancel your order:
You can notify us by email to nasim@ruggallery.com before we have despatched the goods to you; or
Where goods have already been despatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason provided that you notify us in writing within 7 working days of delivery (beginning with the day following delivery of your order) for a full refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
In the event that the product has been used
To any products that we have made or customised specifically for you
The provisions of this clause 4.4 does not affect your statutory rights.
4.5 Whilst every effort is made to ensure that goods are accurately represented on our site, we make no guarantees about the accuracy of any photographic representations used.
2. ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our on-line checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
Where goods are not available;
Where we cannot obtain authorisation for your payment;
If there has been a pricing or product description error; or
If you do not meet any eligibility criteria set out in our terms and conditions.
3. PRICING
3.1 All prices are include VAT and shipping
3.2 Where we don't charge separately for packing, carriage and insurance and other relevant,
