Return

At Hakiemie Rug Gallery, we aim for your satisfaction. If you’re not happy with your purchase, here’s how to proceed:

Returns

• Eligible within 7 days of receiving your order.
• Items must be unused, in original condition, with tags and packaging intact.
• Custom or made-to-order rugs are non-refundable unless faulty or damaged.

Process

1. Contact Us: Email nasim@hakiemieruggallery.com or call +44 07450 208 261 with your order details.
2. Approval & Shipping: Follow the return instructions provided. Return shipping costs are your responsibility unless the item is faulty.

Refunds & Exchanges

• Refunds processed within 7 business days after receiving the item. Shipping fees are non-refundable.
• Damaged items reported within 48 hours may be refunded or replaced.

For assistance, contact us at nasim@hakiemieruggallery.com or +44 07450 208 261.